require a return authorization (RA) number prior to shipping, to insure proper
handling of your return.
returns after 7 days from the date of receipt of merchandise. Returned merchandise
will be accepted by JC Video Systems only if the following conditions are met
15% restocking fee on all returned merchandise. Shipping
and handling charges are not refundable. JC Video is not responsible for any
shipping charges for merchandise being returned. JC Video highly
recommends damage insurance on all items and proper packaging requirements are
required for insurance to be in effect. JC Video maintains the highest
standards in quality control. Every component is tested individually and
collectively to insure proper function. Some video products, if found
defective or damaged upon receipt, may be returned for exchange
however JC Video reserves the right and sole discretion to exchange,
repair in house, or submit for warranty service from the manufacturer of the
must include the original factory box and packaging (foam, plastic wrappings,
etc.) and all instruction booklets and paperwork.
must be in its original mint and clean condition. Return on damaged or
scratched merchandise will be shipped back.
must include all factory accessories which come with the item. For
example, a camcorder must be returned with its original battery, charger,
memory, straps, etc. No returns will be accepted if any of these packed accessories
must be authorized by our Customer Service Department. Call for
authorization number and insructions prior to shipping any merchandise back.
Enclose the original receipt or copy of it with your return. Also enclose
a brief letter of explanation of why the merchandise is being returned.
merchandise, which is lost or damaged in transit, are not the companies
responsibility, but rather the carriers'. It is the buyer's responsibility to
file claims with the carrier upon discovery of the problem.
defective merchandise are handled by the manufacturer and not by JC Video
unless otherwise indicated by the receipt or arranged through JC Video.
If you are
not completely satisfied with the handling of any part of your order, please
write or email firstname.lastname@example.org, and we will do
our utmost to satisfy your request.
purchases that have been registered or licensed cannot be returned for any