All returns require a return authorization (RA) number prior to shipping, to insure proper handling of your return.
No returns after 7 days from the date of receipt of merchandise. Returned merchandise will be accepted by JC Video Systems only if the following conditions are met (*below). A 15% restocking fee on all returned merchandise. Shipping and handling charges are not refundable. JC Video is not responsible for any shipping charges for merchandise being returned. JC Video highly recommends damage insurance on all items and proper packaging requirements are required for insurance to be in effect. JC Video maintains the highest standards in quality control. Every component is tested individually and collectively to insure proper function. Some video products, if found defective or damaged upon receipt, may be returned for exchange however JC Video reserves the right and sole discretion to exchange, repair in house, or submit for warranty service from the manufacturer of the item.
*All returns must include the original factory box and packaging (foam, plastic wrappings, etc.) and all instruction booklets and paperwork.
*All returns must be in its original mint and clean condition. Return on damaged or scratched merchandise will be shipped back.
*All returns must include all factory accessories which come with the item. For example, a camcorder must be returned with its original battery, charger, memory, straps, etc. No returns will be accepted if any of these packed accessories are missing.
*All returns must be authorized by our Customer Service Department. Call for authorization number and insructions prior to shipping any merchandise back. Enclose the original receipt or copy of it with your return. Also enclose a brief letter of explanation of why the merchandise is being returned.
Returned merchandise, which is lost or damaged in transit, are not the companies responsibility, but rather the carriers'. It is the buyer's responsibility to file claims with the carrier upon discovery of the problem.
Repairs on defective merchandise are handled by the manufacturer and not by JC Video unless otherwise indicated by the receipt or arranged through JC Video.
If you are not completely satisfied with the handling of any part of your order, please write or email firstname.lastname@example.org, and we will do our utmost to satisfy your request.
Any software purchases that have been registered or licensed cannot be returned for any reason.